Online Banking FAQs
Q: What is Online Banking?
A: Online Banking allows you secure and convenient access to your accounts using the Internet 24 hours, 7 days a week. Online Banking allows you to:
- Retrieve statements
- Access account information
- Make online balance inquiries
- Download transactions
- Enter stop payment requests
- Transfer funds between your First State Bank of Uvalde accounts
- View checks
- Pay your bills
- Access Cash Management tools for commercial customers
Q: What do I need to access Online Banking?
A: You will need Internet Explorer 7, 8, 9 or 10, Google Chrome, Mozilla Fire Fox, or Safari for Mac. You will also need to have a bank assigned user ID and password.
Q: Do I have to register to use Online Banking?
A: Yes. A one-time application is required to sign up for Online Banking. You may complete an application online (print, sign, and mail it to any First State Bank of Uvalde office). Once this form is received by the bank with your signature and account information, we will issue a user ID number and a password which will be emailed or mailed to you.
Q: What do I need to know the first time that I login to Online Banking?
A: On your first visit to Online Banking, you will be required to enter the bank-issued user ID and password. You will be required to change the password that has been assigned to you to the one of your own choice. That password will then be used whenever you access Online Banking.
Q: What if I enter the wrong user ID or password?
A: For security purposes, after three consecutive invalid sign-on attempts, you will be "locked-out" of the system. If you are locked out, you will need to call Account Services at (830) 278-6231 and we will reset your user ID and password.
Q: What if I forget my password?
A: We do not have access to your password. You may use the "Forgot Your Password?" feature located below the user ID and password button located on the web page or we can reset your password back to your initial 16 letter alpha password you were given when you first went online. Just give our Account Services Department a call and they will be glad to help you.
Q: How do I use Online Banking?
A: After you enter your 16 letter alpha password on the first screen of Online Banking, you will be shown a list of your accounts and the balance in each. You may click on the "Accounts" tab to view: List, Detail, Transfer, History, Statement and Selection. You may also click on the "Services" tab to view: Change Info, Change Password, Stop Payment, Order Checks, Reminders, Bank Mail, Session Reports and Alerts.
Q: Can I change my user ID and password?
A: Yes, you can change your user ID and password as often as you want. To change your user ID go to Services>Change Info. To change your password go to Services>Change Password.
Q: What if not all of my accounts appear on my account list?
A: You must be a sole or joint owner on an account to access it through Online Banking. If you do not see all your accounts, please contact Account Services at (830) 278-6231 or stop by any of our eight locations.
Q: How current is the information about my accounts?
A: Account transactions and balances are real-time and may change during the day as your carry out transactions. There may be delays from time to time because of processing or system issues, which we cannot control.
Q: How much history can I see online?
A: You will be able to view up to 90 days history on all accounts; you will also be able to view up to 5 years worth of statements.
Q: What if I get an error message?
A: If you get an error message, please make a note of the message, the error number, and the time. Then simply call the bank at (830) 278-6231 and we will make every attempt to resolve the issue as soon as possible.
Q: What should I do if I think someone has my access codes?
A: Immediately change your user ID and password under Services. Contact the bank at (830) 278-6231 during business hours.
Q: What happens if I don't log off the system?
A: Online Banking has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their user ID and password.
Q: How can I keep my account numbers from displaying?
A: Online Banking is a secured site thus account numbers are shown. Customers may use nicknames on accounts through Accounts>Selection.
Q: What security features are in place to protect my personal information?
A: You will choose an Authentication Image (a picture) and an Authentication Phrase that will be unique to you. It is an effort to prevent ID Theft and further protect your information.
YOUR RESPONSIBILITY: If the image and phrase you choose DOES NOT APPEAR, DO NOT PROCEED WITH ENTERING YOUR PASSWORD, you are not in First State Bank of Uvalde's website, but a "spoof" site. Please contact the bank at (830) 278-6231.