Online Banking
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New FSB Online Banking FAQ's

1) Why is First State Bank of Uvalde changing its Online Banking?
Beginning December 11, 2017, we will be upgrading many of our online banking services. We want to provide our customers with an Online Banking that is easy to navigate and is user friendly. Bill Pay has been integrated onto the home page. You have the opportunity to categorize your transactions and create spending reports.

2) Will my old user ID and password work with the new Online Banking?
Your user ID will be the same as except it will be in all lower case. For example, if your user ID is JohnDoe55, it will become johndoe55. Your initial password will be “fsb” plus the last 4 digits of the user’s SSN. You will be prompted to change your password the first time you log in on Monday December 11, 2017 or thereafter. You will also have to accept the Terms and Conditions.

3) If I use Bill Pay in the old system, will I need to retype all my payees or recurring payments into the new system?
Our bill pay service is not changing. There will be no changes to your payees and payment history. Bill Pay will not be available from December 8 at 5:00pm to December 11 at 9:00am to perform the necessary upgrade.

4) Will I have Mobile Banking Access?
If you are currently enrolled in Mobile Banking, your access will not be affected. If you would like our Mobile Banking please down load our First State Bank of Uvalde app from the Apple or Google app store.

5) Why do I have to complete three security challenge questions?
The purpose of the security challenge questions is to increase security and decrease fraud. For your protection, you will be prompted to answer 3 random security questions with answers that are less likely to be compromised from social media sites or other online outlets. FSB highly recommends not using the same answer for each question. The answers you create for your security questions will not be case sensitive.

6) Why do we have to change our password every 6 months?
FSB views information security as a top priority. The multi-factor authentication built into the Online Banking platform allows you to identify that you are logging into FSB Online and not a fraudulent Online Banking platform set up to look like FSB. The security questions will be prompted if you are logging into Online Banking from a computer you have not registered as private.
Please keep your FSB Online user ID, password, and answers to your security question in a secure location to ensure you remember them but no one else has access to them.

7) Will I have access to my Account History?
Account history will be available in the new system. Once you've logged on to the new system, make sure all your accounts are displayed, and make sure your personal information and preferences are set up properly. You will initially have approximately 4 to 5 months of history available at time of upgrade and then a rolling 18 month of history.

8) Will I have access to eStatements ?
Your eStatements are free and will continue to function as they always have. If you haven't signed up to receive electronic statements, now is the perfect time to do so. eStatements will be available to save or preview for two years.



Online Banking FAQs

Q: What is Online Banking?

A: Online Banking allows you secure and convenient access to your accounts using the Internet 24 hours, 7 days a week. Online Banking allows you to:

  • Retrieve statements
  • Access account information
  • Make online balance inquiries
  • Download transactions
  • Enter stop payment requests
  • Transfer funds between your First State Bank of Uvalde accounts
  • View checks
  • Pay your bills
  • Access Cash Management tools for commercial customers

Q: What do I need to access Online Banking?

A: You will need Internet Explorer 7, 8, 9 or 10, Google Chrome, Mozilla Fire Fox, or Safari for Mac. You will also need to have a bank assigned user ID and password.

Q: Do I have to register to use Online Banking?

A: Yes. A one-time application is required to sign up for Online Banking. You may complete an application online (print, sign, and mail it to any First State Bank of Uvalde office). Once this form is received by the bank with your signature and account information, we will issue a user ID number and a password which will be emailed or mailed to you.

Q: What do I need to know the first time that I login to Online Banking?

A: On your first visit to Online Banking, you will be required to enter the bank-issued user ID and password. You will be required to change the password that has been assigned to you to the one of your own choice. That password will then be used whenever you access Online Banking.

Q: What if I enter the wrong user ID or password?

A: For security purposes, after three consecutive invalid sign-on attempts, you will be "locked-out" of the system. If you are locked out, you will need to call Account Services at (830) 278-6231 and we will reset your user ID and password.

Q: What if I forget my password?

A: We do not have access to your password. You may use the "Forgot Your Password?" feature located below the user ID and password button located on the web page or we can reset your password back to your initial 16 letter alpha password you were given when you first went online. Just give our Account Services Department a call and they will be glad to help you.

Q: How do I use Online Banking?

A: After you enter your 16 letter alpha password on the first screen of Online Banking, you will be shown a list of your accounts and the balance in each. You may click on the "Accounts" tab to view: List, Detail, Transfer, History, Statement and Selection. You may also click on the "Services" tab to view: Change Info, Change Password, Stop Payment, Order Checks, Reminders, Bank Mail, Session Reports and Alerts.

Q: Can I change my user ID and password?

A: Yes, you can change your user ID and password as often as you want. To change your user ID go to Services>Change Info. To change your password go to Services>Change Password.

Q: What if not all of my accounts appear on my account list?

A: You must be a sole or joint owner on an account to access it through Online Banking. If you do not see all your accounts, please contact Account Services at (830) 278-6231 or stop by any of our eight locations.

Q: How current is the information about my accounts?

A: Account transactions and balances are real-time and may change during the day as your carry out transactions. There may be delays from time to time because of processing or system issues, which we cannot control.

Q: How much history can I see online?

A: You will be able to view up to 90 days history on all accounts; you will also be able to view up to 5 years worth of statements.

Q: What if I get an error message?

A: If you get an error message, please make a note of the message, the error number, and the time. Then simply call the bank at (830) 278-6231 and we will make every attempt to resolve the issue as soon as possible.

Q: What should I do if I think someone has my access codes?

A: Immediately change your user ID and password under Services. Contact the bank at (830) 278-6231 during business hours.

Q: What happens if I don't log off the system?

A: Online Banking has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their user ID and password.

Q: How can I keep my account numbers from displaying?

A: Online Banking is a secured site thus account numbers are shown. Customers may use nicknames on accounts through Accounts>Selection.

Q: What security features are in place to protect my personal information?

A: You will choose an Authentication Image (a picture) and an Authentication Phrase that will be unique to you. It is an effort to prevent ID Theft and further protect your information.

YOUR RESPONSIBILITY:  If the image and phrase you choose DOES NOT APPEAR, DO NOT PROCEED WITH ENTERING YOUR PASSWORD, you are not in First State Bank of Uvalde's website, but a "spoof" site. Please contact the bank at (830) 278-6231.